Reference

Open the legal terms before account access

gmtoto puts its account rules, data rights, cookie use and payment-related checks in one legal page, so you can understand what applies before you open your account from…

Local-law accessAccount acceptanceCookie choicesDANA OVO GoPay QRIS
gmtoto Open the legal terms before account access
CONTACT ROUTES

Reach us about legal questions

Legal questions need a clear trail, so we ask you to contact us through the channel that matches your request.

Live chat Use live chat between 09:00 and 01:00 WIB for quick legal questions about acceptance…
WhatsApp support Send a WhatsApp message when you need to attach a DANA, OVO, GoPay or…
Email requests Use email for data access, correction, closure or dispute letters that need a written…
DATA RIGHTS

Manage your data and account rights

Your legal rights sit behind practical account controls. We keep registration data, device records, wallet references and support messages only for service, security, legal and dispute needs.

Account data

We collect the details you submit during registration, including account name, phone number and login credentials.

Payment records

DANA, OVO, GoPay and QRIS references are stored as wallet records for matching deposits, payout checks and dispute handling.

Cookie controls

Cookies keep your session active, remember basic settings and help us detect unusual access.

Security changes

Use Account > Profile > Security to change your password or check recent device access.

Retention period

We keep account, wallet and support records for as long as needed for legal duties, fraud checks, payment disputes and…

Correction requests

If your name, phone number or wallet reference is wrong, send a correction request through email or WhatsApp.

Ask common legal account questions

These answers explain how our legal terms apply to your account, data and access requests. They do not replace the full terms, but they help you know which action to take before you open an account, update a profile detail or contact support. If your question involves local eligibility, remember that access depends on local law and is available only where local law permits.

You accept the current account terms, cookie use, wallet verification rules and dispute process. We record acceptance through the registration step, phone verification and later account activity, so read the legal page before continuing.

Yes. Access and eligibility depend on local law and are available only where local law permits. We may pause access if legal requirements, payment screening or account-security checks require additional confirmation from you.

Email us with your registered phone number, account name and the data request you want handled. We verify the account first, then respond with the records we can provide under applicable legal duties.

We use those wallet references to match transactions, handle payout checks, detect duplicate claims and support dispute handling. They are tied to your account record and are not used to change your rights under the terms.

Yes, but we need to confirm the request belongs to you. Contact support by email or WhatsApp, provide your account name, and follow the verification steps before we change a legal account detail.

We update the legal page with the current date and may ask you to accept the revised terms before you continue. If you do not agree, contact support before using the account again.

Start with email when the matter needs attachments or a written trail. Include the clause, account action, payment reference if relevant, and your registered phone number so we can check the record properly.